The truth is, real cost savings don't come from managing or containing contact drivers more efficiently; they come from eliminating those drivers altogether. Solve the underlying problems that make ...

Zoho has deepened its customer experience platform with generative AI and workflow orchestration capabilities powered by Zia.

Kore.ai is partnering with Amazon Web Services (AWS) and integrated its agent AI platform and business solutions with AWS services like Amazon Bedrock, Amazon Q, and Amazon Connect. The Kore.ai Agent ...

Informatica, a cloud data management company, today at its Informatica World conference in Las Vegas, launched CLAIRE GPT, CLAIRE Copilot, and generative artificial intelligence blueprints for major ...

Here are a few ways in which flexible scheduling can be applied: ...

CRM Playaz Paul Greenberg and Brent Leary are joined by industry leading analysts and influencers Rebecca Wettemann and Hyoun Park fo share our realtime, knee jerk reactions to the opening keynote of ...

Amplitude, a digital analytics platform provider, has added capabilities that bring marketing and product data together to help teams see what drives conversions and lifetime value, measure return on ...

Amplitude and Twilio have partnered to help businesses unify their customer data, uncover behavioral insights, and deliver personalized digital experiences at scale.

Reputation's AI-first evolution empowers companies with deeper insights, broader reach, and future-ready infrastructure.

New integrations bring Gong data and insights directly into Microsoft 365 Copilot and allow customers to create autonomous agents in Microsoft Copilot Studio.

Databricks' Data Intelligence for Marketing is a unified data and AI foundation that brings together all customer and campaign data.