An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

Consumer Rescue's tagline is Fiascos and Fixes. That's because we receive tons of requests from travelers with tales of vacation fiascos. These tales are the most dramatic of the bunch and contain ...

These tales cover a variety of Airbnb problems that guests -- and sometimes hosts -- have brought to Consumer Rescue. We provide free mediation services.

These cautionary articles from our advocacy team's gift card scams file tell the stories of real victims of these crimes. Our goal is to promote awareness of the latest scams related to gift cards so ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Taking an Arctic cruise under the Midnight Sun from Norway to Greenland is an experience you’ll never forget. Until recently, Greenland has managed to stay under the radar as a hotspot for travelers.

These are the real-life stories of travelers who have experienced dramatic and expensive vacation rental problems or scams.

These guides, covering travel and non-travel-related topics, are based on some of the most frequently asked questions that our Consumer Rescue receives.

Expert tips from consumer advocate Michelle Couch-Friedman: How to spot and avoid summer travel scams before one wrecks your trip and wallet.

This traveler was hit with fake rental car damage charges several hours after he returned a Budget vehicle. Can we rescue this consumer?